Frequently Asked Questions
Everything you need to know about shopping with KTS fashion.
What is your standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international shipping.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, with original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
KTS accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own for the best fit.
Are your materials sustainably sourced?
KTS is committed to ethical fashion. We use organic cotton and recycled polyester in over 60% of our collections, and we ensure all our manufacturing partners adhere to fair labor standards.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel an order within 60 minutes of placement by contacting our customer support team.